Purpose
SMS features are intended for legitimate garage communications such as booking confirmations, job updates, cancellation notices, MOT reminders, service reminders and customer support messages.
Garage responsibility
Each garage is responsible for ensuring it has a lawful basis to send messages, that customer phone numbers are accurate, and that message content is appropriate for its own customer relationship.
Delivery status
Queued means a message is waiting for processing. Sent means the gateway or provider has attempted to send the message. Delivered means delivery confirmation has been received where available. Failed means the message could not be sent or delivery failed. SMS delivery can be affected by device, network, recipient handset, carrier filtering, number format or temporary service conditions.
Quiet hours and timing
Where quiet hours are enabled, messages may be held until the next permitted sending window. Garages should configure timing rules responsibly and avoid sending unnecessary out-of-hours messages.
Limits and top-ups
Plans may include monthly SMS allowances. Top-ups may be available where enabled. Allowances, resets and top-up pricing are shown in the platform or checkout where applicable.
No emergency use
GoGarageFlow SMS features must not be used for emergency, safety-critical or legally urgent communications where confirmed human follow-up is required.
Contact
SMS support questions can be sent to support@gogarageflow.com.