General position
Subscription fees are normally charged for access to the platform during the relevant billing period. Refunds are assessed case by case and may depend on the checkout terms, order form, usage, fault history and applicable law.
Trial periods
If a free or discounted trial is offered, the payment and cancellation terms shown at checkout or in the written agreement apply.
Setup and custom work
Setup fees, migration support, custom configuration and bespoke development are normally non-refundable once work has started, unless expressly agreed otherwise.
SMS top-ups
SMS top-ups are normally activated after payment confirmation and added to the garage's allowance. Used top-ups are not refundable. Unused top-ups may be reviewed case by case where there has been a clear platform billing error.
Service incidents
Where a material platform issue affects access, Smart Flow Systems may choose to provide support, correction, account credit or another fair remedy depending on the circumstances and the garage's agreement.
Contact
Refund questions can be sent to billing@gogarageflow.com.